Customer Service and Project Essay

Customer Service and Project Essay Customer Service and Project Essay Assignment 4 1) If I was an employee at Petrie electronics I would like to work on this project to be able to know what products are being sold as well as time frames of the sales. For example if I was a floor salesman and knew that TVs get purchased right after income tax time I am able to research all upcoming TV deals and know what to tell people when they ask about them. Also if a new system is being placed as an employee I’d like to test it and give my feedback on the system and become familiar with the system. It is also a nice gesture to be able to keep tabs on valuable customers so we can make relationships with them to be able to boost sales as well as my commission. 2) If I was part of the management department at Petrie electronics; I would have no issue with approving the project. Jim has given all the information that a scope statement requires, and I do have some suggestions though. A brief description of the problem we are having without the new loyalty system w ould be able to allow management a better understanding of why implementing the project is essential. Also the objectives states, â€Å"†¦ provide superior customer service by rewarding our most loyal customers† which is exactly what we want to do but I feel like we should try to make a connection with all of our customers and not just returning customers. Anyone that walks into Petrie electronics should feel like we want to help them with their needs and regardless of how long they have been shopping with us; they will get the best service and opportunities. 3) Some of the tangible cost pertaining to this project would be the cost of all the hardware that may be purchased to make the system, labor costs for the staff working on the project, training cost to implement the system correctly, and we also need to have some set of rewards set for people to want to join the program. The intangible costs for the project would be some loss of operation efficiency at the beginnin g of the project because, all the staff members must adapt to the new system and all new systems have their hiccups. This could also lead to employee moral going down if the system isn’t implemented well. Yet there are some intangible benefits to look forward to such as being able to compete with other companies that already have a loyalty program. We will also have more timely information on all of our customers to be able to track buying trends and necessity of products in our store. 4) A risk that may be associated with the product is if the system doesn’t work correctly such as customer points not allocating properly they customer will not enjoy they system if they have a hard time with it. This project has a high risk to it because we are trying to stay competitive with other companies as well as make our customers feel like an important part of our company. There will also be many resources used to finish the project and if the project is unsuccessful there is a lot of money wasted that could have been allocated somewhere else. As a team member I would be worried of running the risk of not making the deadline because, Jim is new to the company and I would be unsure of his abilities as a team manager. 5) When using the incremental commitment technique you reassess the project after every step of the SDLC. So while developing the BPP we can reassess the project and it would benefit us by making the new system better. If we stop to take a look at how the project is progressing we can make changes if need or if some new aspect or idea can be added to the project. 6) Economic feasibility analysis is used to aid management on deciding on which projects to go forward with. The economic feasibility of a project should be conducted right after the scope statement, so that the objectives or a vague plan is in place to be able to know how much benefits the project will be adding to the corporation. I think many of the economic feasibility factors are relevant; such as the

Use LinkedIn to network and find a job

Use LinkedIn to network and find a job Gone are the days of deciding that an online presence is â€Å"just not for you† when it comes to the job hunt. If you’re actively look for a job, it’s hard to be taken seriously if you don’t have a professional footprint- or if you have a weak one. You have to have a LinkedIn profile- it’s a no brainer at this point. Recruiters and hiring managers use the site to look for potential job candidates, and everyone in almost every industry uses it for networking. And while it’s bad form not to have  a LinkedIn account, it’s almost as bad to have a profile that says nothing about why you’re a rockstar.Here are a few tips for how to create a LinkedIn presence that shows you in your best light and attracts the right people.1. Customize your URL.Make your URL distinctive so people can more easily access your profile. An ideal URL will look something like this: linkedin.com/in/yourfullname. Don’t force people to type in a bunch of incomprehensible numbers and letters. Simply modify your â€Å"public profile URL† in the settings section to make this change.2. Make a sharp first impression.Create a basic profile that is visually appealing, clear, concise, and welcoming. Upload a photo- the most professional one you have. Write yourself a compelling (but concise) headline to help recruiters and visitors to your page get what you’re about without having to read too much- think of it as a mini elevator pitch.3. Expand upon your application documents.Use your LinkedIn page to detail everything that doesn’t fit in your resume and cover letter. In the description space beneath each job title you list, detail your responsibilities and positive results. Upload links to your portfolio, or other documents and videos that showcase your best work. Add a little something extra to really make every section sing.4. Get eyes on your page.Once your profile and URL are where you need them to be, start con necting. Send requests and invitations to your existing professional and personal contacts- your friends, classmates, former co-workers, current co-workers, etc.- plus to any other people in your industry you know or want to know. Any time you have a positive networking interaction with someone, shoot them an invite on LinkedIn (and personalize the message†¦ don’t waste an opportunity with the standard â€Å"Hi, Name, I’d like to connect with you on LinkedIn.†) If you get invites from people you don’t know, check out their profiles. Can they be potentially helpful to you and your career? Are they interesting in their own right?5. Snoop around.Start stalking the companies you would love to join. What can you learn by digging around on those company feeds? Do you have any existing contacts that have connections to these companies or industries? Can you score yourself an introduction somewhere?6. Maintain your profile.Don’t just make a profile on ce and forget to do anything new. Stay active. Remind your contacts why they thought you were worth connecting with in the first place. Share articles and links that are relevant to your industry. Keep your profile updated with every professional change. Engage with other people’s content on a regular basis- particularly people you might be trying to impress.7. Use keywords to attract hiring managers.If it’s clear you speak the language of your chosen industry, you will come across as informed and professional. Using key terms in your headline and profile make it more likely that hiring managers will stumble upon you as a candidate, even if they aren’t specifically looking for you.

History up 1977 Essay Example | Topics and Well Written Essays - 250 words

History up 1977 - Essay Example Though witchcraft was prevalent in England, the Church did not take part in it. However, the Salem area was place of the Puritans who believed in witchcraft, Satan and the world of spirits and so witchcraft was very much part of their lives. But since the Chesapeake colonies comprised mainly of entrepreneurs, there was no scare of witchcraft in that area. With regard to the Bacon’s Rebellion, New England did not have a large number of indentured servants for carrying on their work. Rebellions such as the Bacon Rebellion were caused by indentured servants who felt threatened of being suppressed or held down by their employers. However, such indentured workers were quite common in the Chesapeake colonies. Bacon’s Rebellion was a hallmark in the history of the English colonies because it contributed towards making the seed of independence burst open in the hearts of the people and kindled their desire for independence. References The 1692 Witchcraft Scare www.thehistoricpr esent.wordpress.com/.../the-1692-witch-scare-why-salem/

Rewrite - Extended Research Report Essay Example | Topics and Well Written Essays - 1000 words

Rewrite - Extended Research Report - Essay Example It is vital to know the skills of employees as to understand the goals that they should take on. Research findings have shown that employee performance evaluations also depend on the development and organizational improvement of the company. By conducting this evaluation, employees can be instructed on how to provide better work. The evaluation can also help to provide the employee with personal development and organizational goals. The possibilities of an increase in salary, a promotion, and good recognition can also result from employee evaluations. This report concludes that not only do employee performance evaluations help to improve employee work, but can also aid a company in improving its business. Goals, whether long-term or short-term, cannot be met without regular evaluations. Recommendations discussed within the report include: increased productivity, making retainable and realistic goals, improving business relations, and helping various industries to narrow down on areas within their business that need improvement. This final paper is based on the extended research report that I have been conducting, providing an up-to-date status on employee performance evaluations based on the subject of human resources in the field of business. To completely understand the challenges that people face with human resource issues, I have opted to research and address the importance of the employee performance evaluation. I began researching this topic on June 10, 2010, and have been steadily adding on to it until it was completed. Employee performance evaluation has been an interesting topic to research and write about. When employers undergo performance evaluations for their employees, they are providing their workers with either praise or criticism, letting them know of the good they are doing and if anything needs to be changed.

Colour Purple, Porphyrias Lover Essay Example for Free

Colour Purple, Porphyrias Lover Essay Alphonso uses many catches, all of which helped convince Mr________ to accept Celie in marriage. Some of these bribes included â€Å"You can do everything just like you want to and she aint gonna make you feed it or clothe it† and â€Å"She’d come with her own Linen. She can take that cow she raise down there back of the crib. † These quotes show how her Pa believed he owned her. The possession he held for Celie was so great that he was able to offer her for marriage not because of the person she was, but for the things she could bring with her, and the chores she was able to complete. Browning’s Poem â€Å"Porphyria’s Lover† uses the plot of this dramatic monologue to represent and tie in the aspect of possession. The man in Porphyria’s life is so engaged in the fact that Porphyria has some sense of feeling toward him and believes that her connections with the outside world is the only thing keeping her from staying with him. This man is so in love with Porphyria that she is able to make everything for him feel better. To him, Porphyria is above all else and changes the atmosphere almost automatically. When glided in Porphyria; straight she shut the cold out and the storm, And kneeled down and made the cheerless grate Blaze up and make the whole cottage warm. † Another way Walker uses her novel to develop possession, is when Celie decides to leave for Memphis with Shug, to get away from Mr______. After years of dealing with her husband’s ways of life, putting up with all the beatings, and having to deal with being owned, Ce lie decides that everything would be better off living with Shug who truly cares for her. The true feelings and the streak of possession starts to truly show when Mr______ hears of this. He exclaims to Celie â€Å"Who you think you is?.. You can’t curse nobody. Look at you. You black, you pore, You Ugly, You a woman. Goddam, he say, you nothing at all†. He uses this to try to persuade and convince Celie that she will be no good away from him, but it does not work. She follows her feelings and escapes from the life with him. Similarly, â€Å"Porphyria’s Lover† is another example of the man trying to gain possession over the women in his life. Alternatively, Browning allows the man to effectively gain this possession. On realising that Porphyria truly does worship him, and that no matter how much her heart tells her that she loves him, she cannot tear herself away from her vein attires; he becomes determined on what to do. He realises that there is only one way to keep their love together, perfect and pure. â€Å"That moment she was mine, mine, fair, perfectly pure and good. I found a thing to do†¦. And strangled her. † This example showed how the possession was so great, that Porphyria was unable to escape. An additional way Alice Walker uses â€Å"Color Purple† to develop the idea of possession, very alike to Celie and Mr_____ relationship, is the marriage of Sofia and Harpo. Harpo does not like the idea of Sofia doing her own thing, having her own ideas and independence and so he confides with his father on what he could do. Harpo becomes convinced that to remove this independence, he needs to beat her. On attempting to beat Sofia, Harpo realises that she is not going to give in that way, and how much of a fight she can put up. On deciding that there is no way he is able to win in the frame he is in, Harpo starts to eat uncontrollably in attempt to put on weight to triumph over Sofia. â€Å"He eating more and more each day Harpo eat when he aint hungry † This still does not help him to succeed in possessing his wife. In Browning’s poetry, Porpheryias’ lover actually succeeds in possessing his love. By murdering her, he was able to keep the love between them both, allowing her joyful heart no longer to be able to break. He was able to preserve the moment of perfect love and justify it despite everything. At once, he was able to hold her, and keep her forever. â€Å"Only, this time my shoulder bore her head, which droops upon it still: The smiling rose little head, so glad it has its utmost will†. The next aspect of Love developed in â€Å"Color Purple† is the Powerlessness of women. The poem that relates to this aspect is â€Å"Child Wife† written by Oodgeroo of the Tribe Noonuccal. Both these texts help to portray how women in different cultures have to deal with the same feeling of being powerless, as well as having no say in what happens in their life. Walker again uses Celie’s relationship with her â€Å"Pa† as a way to form examples of the way women lack power in their life. Alphonso uses Celie to perform many of his duties, take care of the children as well as for his pleasure. â€Å"He never had a kine word to say to me. Just say you gonna do what you mammy wouldn’t†¦He start to choke me, saying you better shut up and git used to it. † This quote from the beginning of the novel explains how Celie’s Pa used to sexually assault her and how she was never allowed to say a word to anyone. She had no choice or say in what happened to her and always had to do exactly as she was told. Child Wife† is a similar example of the Powerlessness of women. In this poem the young girl has no choice and is forced to marry an old man The cultural ties in this tribe â€Å"Noonuccal† mean that young woman’s husbands are determined by everyone but the women herself, and don’t take int o account any lovers or any other aspects in their life. â€Å"My childhood over, I must sit forever, and the tears fall down† explains how devastated this young girl is about her marriage, but does not have the rights to be able to walk away or say no. Mr______ and Celie’s marriage is again a great example of the Powerlessness of Women. Mr_____ has sex with Celie without ever discussing or caring about Celie’s feelings or wants. Celie explains, â€Å"Most times I pretend I aint there. He never know the difference†¦Never.. Just do his business, get off, go to sleep. † Sex is just an enjoyment for Mr______, a chore, part of the business of being married. Because Celie is tied to marriage with Mr______, she has no choice but to learn to deal with it. Oodgeroo, of the tribe Noonuccal, once again uses her poems very similarly to the powerlessness of women in â€Å"Color Purple†, the only thing being that this young lady is restricted by traditions as well. The tribal traditions in Noonuccal meant that all husbands are chosen by the leaders, not based on age or the girls wants, but on what the man can provide and do, as well on what they personally think would be best for her. In this case the decision is what makes this young girl the least happy â€Å"They gave me to an old man, joyless and old. This leaves her doubting her life’s happiness and wishing she could have what she really wanted. â€Å"It was love I longed for, young love like mine, it was Dunwa wanted me†¦Ã¢â‚¬  Another relationship in â€Å"Color Purple† of which the man tries to take the woman’s power is Sofia Harpo’s marriage. Harpo attempts for quite a long period to beat the independence out of Sofia to gain more power i n their relationship. The more Harpo tries to beat his wife, the more determined she becomes in doing her own thing. Eventually Sofia has enough and leaves him, taking with her all her children. â€Å"They come early one morning in two wagons to pick Sofia up. She doesn’t have much to take†¦The children. † This is Celie’s description of when Sofia’s sisters came to collect Sofia and save her from any more hassle with her husband. Harpo had attempted to make Sofia powerless, but failed, losing all his family in the process. Oodgeroo describes the young girl in â€Å"The child wife† surrounded by â€Å"Happy the small birds Mating and Nesting, Shrilling their gladness No grief may drown. Oodgeroo uses this part of the poem to explain that everything else around this little girl is happy, with no grief or sorrow, making her feel trapped by happiness. She has no choice but to be with this old man forever, powerless and drowned in pain. The third aspect of Love described in â€Å"Color Purple† and the last poem â€Å"At Seventeen† by T. S Elliot is loves absence. This aspect does not communicate the same ideas right throughout the two texts but is an aspect of which affects many characters and people in their day-to-day life’s. Whether not having experienced love, losing one that is loved or having been separated from a lover, Loves absence in either one of these texts can and does cause many emotions to evolve. Most of these emotions are powerful and are capable of accumulating into negative feelings. The only similar example, which helps to relate â€Å"Color Purple† and â€Å"At seventeen† in the same way, to the aspect of Loves Absence, is with Celie at the beginning of the novel. Celie never understood how somebody could fall in love, as she had never witnessed it herself. Nobody had ever been attracted to Celie, only ever using her for what she could do and for sex. Walker uses the quote â€Å"She not so pretty†¦Just that head of hair†¦Sure too black † to show how many people used to see Celie before Shug came along. Before Shug, Celie never really understood the meaning of true love. The same idea of Love’s absence, as shown in the first example in â€Å"Color Purple†, is shown all the way through T. S Elliot’s poem â€Å"At Seventeen†. The seventeen year old in this poem has realized that she just cannot compete with the peers her age and that she is not good enough for love. She thinks she does not have the looks or the money to attract anyone to love her. â€Å"I learnt the truth at seventeen that love was meant for beauty queens And high school girls with clear skinned smiles†. Elliot uses quotes such as this all through the poem to describe how this seventeen year old believes she is everything but glamour or beauty. Loves absence in this poem has lead this young girl to become mournful, pessimistic and depressed, at the same having a grandiose image of other girls on a pedestal compared to herself. It has lead her to believe that love is a shallow emotion only about beauty not about the person within. As a result, she leads herself to thinking she will never be able to fall in love because she feels she cannot compare. A diverse example but of equal significance in Walkers novel is between Celie and her sister Nettie. Even though the physical absence between the two sisters in this story is immense, and continues to grow and extend, Celie and Nettie still feel the same love and bonds for each other. â€Å"The years have come and gone without a single word from you. Only the sky above us do we hold in common†¦One day I will find myself gazing into your eyes†¦Oh Celie! † The passion that is showing through in this quote is becoming an all-consuming thought in Nettie’s mind, forming constant worry and anxiety about where her sister is and if they will ever meet again. The last example that transmits the same idea of Love’s absence in â€Å"At seventeen† comprises of the quote â€Å"To those of us who know the pain of Valentines that never came†¦and those of whose names were never called when choosing sides for basketball†. This does not use the same illustration as what Color purple does, as the young girl had never had a love, to lose. Instead, she wishes she had experienced the love of which others boast about. All these texts, â€Å"Color Purple†, â€Å"Porphyria’s Lover†, â€Å"Child Wife† and â€Å"At Seventeen† represent very similar but divergent issues and aspects that help develop the common theme of Love. Each one of these aspects has helped to demonstrate the boundaries and connections that can evolve in the process of Love.

Comparing Women in A Mans Requirements and A Letter to Her Husband Ess

Subservient Women in A Man’s Requirements and A Letter to Her Husband Authors use poetry to creatively present attitudes and opinions. â€Å"A Man’s Requirements,† by Elizabeth Barrett Browning, and â€Å"A Letter to Her Husband, Absent upon Public Employment† are two poems with distinct attitudes about love that contain different literary approaches. In both of the poems, love is addressed from a different perspective, producing the difference in expectation and presentation, but both suggest the women are subservient in the relationships. In â€Å"A Man’s Requirements,† Elizabeth Barrett Browning uses repetition, flowery language, and strategic role play to expose her regard for man’s perception of love. The narrator repeatedly pleads the phrase â€Å"Love me,† followed by his conditions, which are painted with adored language such as â€Å"with thine azure eyes, Made for earnest grantings.† For the narrator, the purpose of the poem is to request love; more specifically, it’s a demand for love, but Browning equips the narrator with a begging tone and flattering language, lightening his demand...

Three Disciplines

The Three Disciplines all appeal to me in some ways, but if I had to choose between anthropology, psychology, and sociology, I would have to choose psychology. The reasoning behind it will be explained in detail but it can be broken down to three main reasons; being the first discipline with verified results and facts rather than unproven theories, having more post-high school opportunities considering that I wish to pursue a career in business, and being the most in-depth discipline. Psychology has more quantitative information, more interesting career opportunities and more systemized in comparison to anthropology and sociology.My character is very self-assured and I am not convinced easily, so with all my stubbornness, I cannot be persuaded by theory, I need proof. In 1879, Wilhelm Wundt opened the first experimental laboratory in psychology at the University of Leipzig, Germany (WGBH Educational Foundation, 2001). Obviously one would know that the beginning of psychology did not start exactly when the laboratory in Germany was opened, but the first sign of actual documentation and recording of results in a scientific environment was created.Laboratories were places where psychologists like Sigmund Freud, Carl Jung, Ivan Pavlov, B. F. Skinner and more would be taken seriously when they would introduce their ideas of psychoanalytic theory, the conscious and unconscious mind, analytical psychology, collective conscious, unconditioned and conditioned response and stimulus, classical conditioning, and operant conditioning (Collinshaw & Kritzer & Warecki, 2011, p. 59, 61, 64, 65). In the 1870s, zoos became unattended â€Å"laboratories†, especially with the so-called â€Å"ethnological exhibitions† or â€Å"Negro villages†. † (Wikipedia, 2011). The earliest anthropological laboratories were the use of zoos, which is very hard to take seriously, even though it makes sense. Anthropology is the scientific study of the origin, the behaviour , and the physical, social, and cultural development of humans, so studying animals first would be an adequate place to start, since animals are much less complex. Sociology is a relatively new academic discipline. It emerged in the early 19th century in response to the challenges of modernity. † (edu. learnsoc. org, 2011). Sociology itself is behind in comparison to psychology and anthropology so it is expected that it would not have as many legitimate records or working environments as psychology. In the future, I wish to pursue a career involving mainly business courses, just because that is what I like. I enjoy economics, which is basically applying the thought of people to numbers and prices, to get an outcome.I researched the economics program and psychology program at the University of Toronto, and they in fact have no relation together, but within my undergraduate years I am able to take psychology courses along with economics courses. In my perception, I feel like I c an use certain psychology courses to understand the mind better and take advantage of that from a business point of view, and generate profit. Courses like Cross-cultural psychology, and Special Topics in Human Communication can help me delve into the human mind.Cross-culture psychology is the examination of culture-blind and culture-bound aspects of traditional psychology that includes issues of diversity, cultural influences on basic psychological processes, and the impact of culture on social and developmental processes (University of Toronto, 2012). By studying cultural influences, I could maybe create a product that is appealing to today’s Canadian culture. Special Topics in Human Communication is the examination of selected topics in psychological approaches to human communication (University of Toronto, 2012).Communicating better or more efficiently could increase sales of some sort where I would have to encourage and convince people to purchase something. There defini tely are courses in anthropology that can be tied into an economics program that would actually help me in my future career, like Social Theory Through Everyday Life, which explains theories of culture and society, with examples from ordinary life and fantasy and their popular expressions (University Of Toronto, 2012), but the issue is that I have no interest in the study of society as a whole, I would rather study an individual.Sociology courses once again pertain to groups of people rather than the individuals in them, with courses like Women and Work, and Race Class Gender, which are pretty self explanatory (University of Toronto, 2012). As a person of specificity and depth, I wish to study individuals rather than crowds. As I already mentioned, I am a person of depth, and psychology is deep because it is broken up into so many sub-fields or â€Å"Schools of Thought† as our course book labels them. Anthropology only has four sub-fields, and sociology is broken up into seve ral issues to study rather than sub-fields.Psychology consists of biological, clinical, cognitive, comparative, developmental, education and school, evolutionary, industrial, personality, social, and positive (Wikipedia, 2012). In our course so far we have not even covered half of those sub-fields. Anthropology consists of cultural anthropology, archeology, linguistic anthropology, and physical anthropology (Wikipedia, 2012). Our course has covered three out of those four sub-fields already. Traditional focuses of sociology have included social stratification, social class, culture, social mobility, religion, secularization, law, and deviance.Our course has covered some of those issues. Psychology leads with the most sub-fields that probably needed a lot of work to organize and separate, which is why psychology appeals to me the most. In conclusion, psychology is a much more interesting and diverse discipline since it deals with the individual mind rather than society itself. In my future career psychology courses could be very affective if I deal with people face to face. This essay has proven to me and to the reader what opportunities psychology has for me in the future. References * edu. learnsoc. org. History of Sociology. Retrieved from http://edu. earnsoc. org/Chapters/1%20introduction/3%20history%20of%20sociology. htm * University of Toronto. Arts & Science 2011-2012 Fall/Winter Session Timetable for: Sociology [SOC courses]. Looking for the official U of T Faculty of Arts and Science home page?. Retrieved from http://www. artsandscience. utoronto. ca/ofr/timetable/winter/soc. html * University of Toronto. Course Descriptions — Anthropology. (n. d. ). Welcome to the Department of Anthropology — Anthropology. Retrieved from http://anthropology. utoronto. ca/undergraduate/courses * WGBH Educational Foundation. The History of Psychology.Retrieved from http://www. learner. org/discoveringpsychology/history/history_nonflash. html * Wikipedia. A nthropology – Wikipedia, the free encyclopedia. Retrieved from http://en. wikipedia. org/wiki/Anthropology * Wikipedia. History of anthropology – Wikipedia, the free encyclopedia. Retrieved from http://en. wikipedia. org/wiki/History_of_anthropology * Wikipedia. Psychology – Wikipedia, the free encyclopedia. Retrieved from en. wikipedia. org/wiki/Psychology * Wikipedia. Sociology – Wikipedia, the free encyclopedia. Retrieved from http://en. wikipedia. org/wiki/Sociology * * * * * *